Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
ALERT Students can now report any issues or enquiries regarding ULab in Unified Customer Service (UCS) by clicking Here. Choose the main subject “Laboratory Management” to log your ticket.
Please refrain from using the iLab "Help" Support email to ensure the timeliness and effectiveness of the online support
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It is COMPULSORY to all laboratory users to PASS the assessment and show the lab personnel your Safety Passport Certificate prior entering the laboratory.
NOTE:
Kindly click HERE for the enrolment guideline.
Go to https://ulearn.utp.edu.my/ (ULearn) “or” https://ulearnx.utp.edu.my/ (ULearnX), sign in, enrol the “LMG Safety Passport” module, and complete the assessment.
Laboratory Management Department (LMG) Teaching and Learning section was given the mandate to maintain the overall laboratory performance standard by University Teknologi PETRONAS (UTP) management.
Teaching & Learning (T&L) laboratories are ISO 9001 certified including a few laboratory accredited with ISO 17025.
Our technologist are certified by Malaysian Board of Technologist (MBOT) and certified First Aider.
Services offered includes booking of equipment and assistance demonstrating the use of laboratory equipment at your preferences.
Safety has always be given priority by LMG, therefore all activity in T&L laboratories will be supervised by technologist.
Mohamad Zairi B Mohd Zohaidi
Manager
05 3687943
M Hasrul Firdaus B Rostam
Executive
05 3687817
| Hours | Location | ||||||||||||||||||||||||||||||||||||||||||||
|
Monday- Friday (8am -5pm) Lunch Break (1pm - 2pm) |
|
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| M Hasrul Firdaus B Rostam |
Executive
|
05-3687817
|
hasrul_firdaus@utp.edu.my
|
Block 17
|
| Azran Bin Shaharudin |
Lead Technologist
|
05-3687750
|
azran.shaharudin@utp.edu.my
|
Ground Floor, Block 21
|
| Mahfuzrazi Bin Misbahulmunir |
Senior Technologist
|
05-3687025
|
mahfuzrazi_misbahul@utp.edu.my
|
15-00-04
|
| Jani Bin Alang Ahmad |
Senior Technologist
|
05-3687034
|
janialangahmad@utp.edu.my
|
17-00-14
|
| Razif Bin Ahmad |
Senior Technologist
|
05-3687096
|
razif.ahmad@utp.edu.my
|
18-00-01
|
| Noor Azwan Bin Ahmad |
Senior Technologist
|
05-3687847
|
noorazwan@utp.edu.my
|
18-01-05
|
| Nur Adli Bin Wook |
Senior Technologist
|
05-3687848
|
nuradliwook@utp.edu.my
|
17-02-07
|
